Privacy Policy - Johnstones Paints


1. General

Please take a few minutes to read this statement carefully as it contains important information about our use of the Personal Information that you give us now or in the future, or which we have acquired or will acquire as a result of our business or proposed business relationship with you. Personal Information is any information from which an individual can be identified. For example, your name, address, telephone number and e-mail address may be Personal Information.

It is our policy to take all necessary steps to ensure that Personal Information held by us is held securely and processed fairly and lawfully. We will take all necessary steps to implement this policy. Any Personal Information you give us will be held on secure data servers which protect against access behind password protected systems or offline. All our employees and data processors who have access to Personal Information are obliged to respect the confidentiality and security of your Personal Information.

It is also our policy to ensure that all statutory requirements are complied with, including the eight Data Protection Principles contained in the Data Protection Act 1998, and to monitor our internal procedures periodically to ensure compliance.

Our Use of Your Personal Information

We may use your Personal Information for the following purposes: Advertising, Marketing and Public Relations Advertising, promoting or marketing our business activities, products and services to you by telephone, fax, e-mail or post; If you do not wish us to provide you with any details of our goods, services and promotions now or in the future, or you have a preferred method of contact, please click on the relevant box on the Questionnaire Page.

2.1 Cookies

When you view the website, we may store some information on your computer. This will be in the form of a “cookie” file, which will enable us to tailor the website to match your interests and preferences. The cookie file is used to store the IP address of your machine and will not contain any data personal to you. Your Internet browser may allow you to erase the cookie file, block all cookies or receive a warning before a cookie is stored. Please refer to your browser instructions.

2.2 Consultancy and Advisory Services

Giving advice or providing services of an advisory, after sales, customer care, consultancy or technical nature.

2.3 Databases

Creating and maintaining customer data and profiles for the purpose of assisting us in devising and implementing our trading and marketing strategies and activities.

2.4 Research

Market research, scientific or technical research.

2.5 Third Parties and Disclosure of Personal Information

We may disclose your Personal Information to third parties who we instruct to process that Personal Information on our behalf, particularly with regard to the issuing of invoices, mailshots and market research. Such third parties are required by us to sign an agreement under which they agree to only use your Personal Information for the purposes we instruct, and to take appropriate measures to prevent unauthorised or unlawful access to it.

We regard our database of customer information (which will include your Personal Information) as a valuable asset. Should we sell or transfer any of our business assets, this may include a sale or transfer of such databases of information to third parties. In addition, such a transfer or sale may mean that your Personal Information is transferred to countries outside the European Economic Area. Any such sale or transfer of Personal Information will be under strict conditions of confidentiality and security. In using this website, you consent to such use of your Personal Information.

Except as set out above, we will not disclose your Personal Information to anyone else without first obtaining your consent. In particular, we will not, without your permission, sell, rent or exchange any Personal Information supplied by you to any third party.

The Site may contain links to other websites that are not owned by us. We are not responsible for the content of such websites or for the privacy policy of such websites or for Personal Information which such websites may collect or place on your computer.

3. Obtaining, Correcting or Updating Your Personal Information

You can find out what Personal Information we hold about you by writing to our Data Protection Compliance Officer at PPG Architectural Coatings UK Limited, Huddersfield Road, Birstall, Batley, WF17 9XA. We are entitled to charge a fee of up to £10 for this service and to request further details from you, if required.

If any of the Personal Information we hold about you is incorrect or needs updating, or if you want us to delete any Personal Information or change our method of contact with you, please email your request to